EON Meters & Billing Payments Phone Number
0871 789 4037*
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EON Meters & Billing Payments Phone Number Address, Open hours & Information.
Customer Service Centre, E.ON, PO Box 7750, Nottingham NG1 6WR
Open Hours:
Check the official website for open hours
in your local area.
Further Information.

Billing and payments
Take a look at our information below about understanding your bills, and choose what you would like help with.

What is a smart meter?
Self-reading smart meters are a lot like the meter you already have, except they send us your meter readings for
you each month, wireless and free of charge.

Self-reading smart meters from E.ON come with a free Smart Energy Display (SED) which shows you just how much
energy you're using so you stay in control of your energy.No more meter readings
Your meter readings are sent automatically and wirelessly each month from your smart meter.

Track your energy usage
With your Smart Energy Display (SED) you can see how much you're using and set daily budgets.

No more meter readings
Your meter readings are sent automatically and wirelessly each month from your smart meter.

Say goodbye to estimated bills
Because your meter readings are automatically sent to us, we'll always send you an accurate bill.

Getting on board with the Government rollout
It's free to have a smart meter installed and we already have technicians throughout the UK installing them.

As part of the rollout, Smart Energy GB was set up to spread the word about the benefits of smart meters and why
they're good for Britain.

How do I get a smart meter?
You can go online and we’ll let you know if you’re able to get one. Before you start, you’ll need to know where
your gas and electricity meters are, and you’ll also need to get your energy from us. See if you can get your
smart meter today.

Smart Pay As You Go is here
No more running to the shops in the rain. Smart Pay As You Go* lets you top up your meters from your smartphone or

How can I make a payment today?
You can pay the following ways:

Pay online or on the mobile app with your debit or credit card.
Pay by cheque, debit or credit card, standing order or cash at a bank or post office.
Register for an online account to pay by Direct Debit.
Call 0871 789 4037 and pay over the phone. We’re here 8am-6pm, Monday to Friday.

Making a payment
You can pay by credit/debit card using your online account, or you can make an online payment without an online 

account on either the website or by using the mobile app.

Alternatively you can call us on 0871 789 4037, where you can make a payment by speaking to an advisor or by using
our automated service. We're open 8am-8pm Monday to Friday and 8am-6pm on a Saturday.

How do I get a refund if I'm in credit?
If you pay by fixed monthly Direct Debit your account may be in credit at certain times. You can request this back
at any time. Leaving the credit where it is means you will have enough for the winter months when you may use more
To ask for a refund, call 0871 789 4037. Have your account number and latest meter reading to hand. We’re here
8am-6pm, Monday to Friday.

I’m moving in/out, what do I need to do?
Complete our online form or call 0871 789 4037. We’re here 8am-6pm, Monday to Friday.
We’ll need to know:

The date the property changed hands.
Meter readings from this date.
Any information about the new occupier.

Under what circumstances can my energy be disconnected?
Your energy supply might be disconnected if you often don’t pay your bill, if our engineers need to do work to
make your site safe, if you ask us to do so, or if there’s an emergency

How does our fixed monthly Direct Debit work?
We'll estimate how much you'll use each month
When you choose to pay by fixed monthly Direct Debit, we’ll estimate how much you’ll use for the coming year based
on how much you’ve used across the last twelve months.

You'll pay a monthly payment
We’ll then average out the cost to make up your monthly payment. A fixed monthly Direct Debit helps you to spread
the cost of your bill across the year, rather than paying a high bill in the winter and a low one in the summer**.

We'll adjust your standing charge
If you’re currently paying for your energy when you get your bill, you could get up to £70 off* every year with a
fixed monthly Direct Debit. If you’re switching from another payment method, your standing charge adjustment may

Changing your meter
We won’t charge you for changing to a credit or a prepayment meter

Changing to a prepayment meter
We don’t charge if you want to change your meter and if you’ve got a debt on your account, you can pay this back
through your prepayment meter by setting up a payment plan with us.

There are a few things we’ll need to check before we can switch your meter over,

Do you have 24 hour access to your meter? So, for example if you live in a flat, can you always access the meter,
or is it locked away at certain times?
Is your meter above head height? So topping up is safe and easy, you'll need to have a meter that's below about
head height.
Is there anything that would stop you topping up your meter (for example, medical equipment)?
If you have 24 hour access, a meter that isn’t above head height and nothing is stopping you from topping up, we
should be able to install a prepayment meter for you.

Get in touch with us with an up to date meter reading and we can start the process. We’re on Twitter @EONhelp and
Facebook (8am – 8pm Monday to Friday and 8am – 4pm Saturday), or if you’d rather give us a ring, we’re on 00871 789 4037

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