How do I leave E.ON?
When will you need my first meter reading?
How long will it take to switch to E.ON?
How will I know when my switch to E.ON is complete?
Do I need to let my current supplier know I'm joining E.ON?
How do I join E.ON?
Need to call us about changing supplier? Call us on 0871 789 0330
Where can I get a smart meter?
When can I get a smart meter?
How much will a smart meter cost?
Will my bill change once I get a smart meter?
How do smart meters work?
What happens during the installation?
Need to call us about your smart meter? Call us on 0871 789 0330
How can I give you meter readings?
How can I make sure my Direct Debit payment reflect how much I actually use?
Why have you reviewed my payment?
Why are my Direct Debit payments different to what you've estimated that I'll spend?
I'm in credit, can I have a refund?
How does E.ON Direct Debit work?
How do you know how much energy I'm going to use?
Need to call us about Direct Debits? Call 0871 789 0330 - Please have your bank details to hand when you call.
Reviewing your tariff
I want the cheapest/a fixed price?
Can I do my renewal online? How do I do it?
Are there any other tariffs I could go on? Is this the best you can do?
Why has my price increased so much?
Can I stay on my current deal?
Can't you just put me on what you think is best for me?
Need to call us about reviewing your tariff? Call 0871 789 0330 - Please have your annual usage (found on your
bill or annual summary) and/or meter readings to hand when you call.
My bill is showing a credit balance, can I have a refund?
Am I eligible for Warm Home Discount?
What if I can't afford to pay?
My payments aren't showing on my bill, what should I do?
Why are you chasing me for debt when I have a payment arrangement?
Need to call us about your payments? Call 0871 789 0330 - Please have your card details to hand when you call.
When should I let you know I'm moving home?
I've recently moved into a property supplied by E.ON, what do I need to do?
What information will you need from me if I am moving home?
How do I find out who supplies my new home?
What happens if I've got a credit or money left to pay after I've moved?
How do I join E.ON when I move home?
What should I do with bills reminders for the person who lived here before me?
Need to call us about your move? Call us on 0871 789 0330 - Please have the details of your homemove including the
new and old address and meter readings.
I need a new payment card, what should I do?
Can I change my prepayment meter and have a credit meter instead?
How does my meter collect debt and standing charge?
I have a prepayment meter, why do I have an outstanding debt or credit?
My credit isn't transferring to my meter, what can I do?
I'm moving house, how do I let you know?
How do I put money on my meter?
Need to call us about your prepayment account? Call us on 0871 789 0330 - Please have your prepayment card/key
details to hand when you call.
Understanding your bill
How can I set up a Direct Debit?
How can I find out what my charging or pricing structure is?
How can I make a payment today?
I have had an estimated bill, how can I give you a reading?
I don't understand my bill
Need to call us about your bill? Call us on 0871 789 0330 - Please have an up to date meter reading and a copy of
your latest bill to hand when you call
Who do I call if I need to speak to someone about my monitor?
My monitor is faulty or has stopped working, what should I do?
How do I install the monitor?
The screen goes blank. Why does this happen?
How can I detect faulty appliances?
Need to call us about your energy monitor? Call us now on 0871 789 0330
Warm Home Discount
Who automatically gets the Warm Home Discount?
When will the Warm Home Discount be given?
I think I'm entitled to the automatic discount but haven't heard anything from the DWP about my Warm Home Discount
I don't meet your eligibility criteria, but I believe that I'm vulnerable and I should receive the Warm Home
When is the closing date for applying for the Warm Home Discount?
I've changed supplier, who will give me my Warm Home Discount?
Need to call us about the Warm Home Discount? Call us now on 0871 789 0330