Contact EON Billing & Payments Phone Number
0871 789 0230*
UK Based Customer Service Phone Numbers, Information, Open Hours, Customer Service Addresses & Departments.
*Calls to 0870 & 0871 numbers cost 13p per minute plus your phone company access charge.
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Contact EON Billing & Payments Phone Number Address, Open hours & Information.
Address:
Customer Service Centre, E.ON, PO Box 7750, Nottingham NG1 6WR
 
Open Hours:
Check the official website for open hours
in your local area.
Further Information.

I've received an estimated bill, what should I do?
If your bill is estimated, please read your meter and provide us with a meter reading.

If you manage your account online you can log in and create your own bill. Just choose the meter reading option. Once you've entered your readings it will give you the option to create your bill.

If you want to manage your account online, or if you'd just like to give us your meter readings.

To make giving us readings easier, we've developed our SmartPhone app. It helps you manage your account whenever, and wherever, it's convenient for you.

I don't understand my bill
Your bill may have been recently revised based on us receiving corrected readings. Whether or not this is the case, please see our guide on how to read your bill.

If you’re still not sure or have a more specific question you can find us on Facebook by searching E.ON Energy UK, or contact us where we’ll be happy to help.

What information will you need from me if I am moving home?
If you’ve got a prepayment meter, fill out our prepayment moving home form.

If you were/are supplied by E.ON at the home you’re leaving, you’ll need to give us the following information when you get in touch:

• Your account details, including your account number and full address.

• The date you’re moving.

• Meter readings for when you moved out, if you would like us to read the meter we need at least 10 working days notice. If you don’t give us a read, we’ll estimate your use or use readings from the next person who moves in.

• Your new address and contact details.

• If you've already moved in, your first meter readings (take them as soon as you get into your new home).

• Details of who’ll be taking responsibility for the property moving forward, for example the new occupier or the landlord if it was rented.

• If you are have a prepayment meter we may ask for the settings on the front of the meter (don’t worry we will talk you through these).


If you’re moving into a house supplied by E.ON and weren’t supplied by us at your previous home, you’ll need give us the following information when you get in touch:

• Your name, date of birth and contact details.

• Your new address

• The address you’re leaving

• The date you’re moving.

• If you've already moved in, your first meter readings (take them as soon as you get into your new home). If you don’t give us a read, we’ll estimate your use or use readings from the person who moved out.

• If the property is rented the landlord or letting agent details

• The previous occupiers forwarding address (if known)

• If you are have a prepayment meter we may ask for the settings on the front of the meter (don’t worry we will talk you through these)

What are my current prices?
You can find your current prices on your latest energy bill. Please note that these prices don't include VAT, we add this on separately.
If you manage your account online, you can log in, view your bills and change the product yourself by clicking the 'switch now' option from the bottom of 'your account' page.
For more information on how to register or the benefits of managing your account online.

Am I entitled to any discounts?
Some of our tariffs offer discounts and depending on how you choose to pay, you might be able to save even more.

Take a look at our tariffs to see what you'll get from each one. If you choose to pay by fixed monthly Direct Debit, you'll get access to the widest range of tariffs, giving you more choice.

By getting both gas and electricity from us, you'll also get a £20 Dual Fuel discount if you pay by Direct Debit or when you get your bill*.

What's more, you'll also get a £5 paperless billing discount (£10 for both gas and electricity) if you opt in for paperless billing discount when you have an online account - again, if you pay by Direct Debit or when you get your bill*.

We'll show you all your discounts on the front page of your bill.

*Not available with our Cap and Track 1 Year tariff.

Why does my bill have more than one set of readings and charges?
If there's been a change to your energy prices, or if you've switched energy products since your last bill, the charges on your latest bill will be split to reflect this.

Need to call us about you billing? Call us on 0871 789 0230 - Please have an up to date meter reading and a copy of your latest bill to hand.

How can I set up a Direct Debit?
Call us on 0871 789 0230

How can I make a payment today?
There are a few different ways you can pay your E.ON bill:

If you want to pay online you can log in and settle your bill.


If you don’t have an online account and you want to settle your bill online, you can register for an account.

Alternatively call 0871 789 0230

Payment

  • My bill is showing a credit balance, can I have a refund?
  • Am I eligible for Warm Home Discount?
  • What if I can't afford to pay?
  • My payments aren't showing on my bill, what should I do?
  • Why are you chasing me for debt when I have a payment arrangement?

Need to call us about your payments? Call 0871 789 0230 - Please have your card details to hand when you call.

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This website is a telephone directory/call routing service and is not in any way affiliated with any of the business entities listed. Please note that calls to our 0870 numbers cost 13p/minute and our 0871 numbers cost 13p/minute, plus your phone company's access charge where applicable. Our site also provides alternative numbers that include the official numbers as found in their respective websites and other sources.
*Calls to 0870 & 0871 numbers cost 13p per minute plus your phone company access charge.
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