Contact EDF Energy Phone Number
0871 789 0729*
UK Based Customer Service Phone Numbers, Information, Open Hours, Customer Service Addresses & Departments.
*Calls to 0870 & 0871 numbers cost 13p per minute plus your phone company access charge.
This website is a telephone directory/call routing service and is not in any way affiliated with any of the business entities listed. Freephone numbers are available online.
We Support the UKs top customer service numbers and contact information.
For additional contact details click more.

Contact EDF Energy Phone Number Address, Open hours & Information.
Address:
Osprey House Osprey Road EXETER EX2 7WN
 
Open Hours:
Check the official website for open hours
in your local area.
Further Information.

How do I set up my Direct Debit?
You can set up a Direct Debit using MyAccount, our Live Chat functionality, or alternatively getting in touch with
us on 0871 789 0729

We are open from Mon-Fri ~ 8am-8pm and Sat ~ 8am-2pm.

We comply with Bacs rules and for that reason we're unable to set up Direct Debit payments via email.

Changing bank details

If you already pay by Direct Debit and would like to change your bank details please be aware we require 14 days’ notice. You can do this via our Live Chat button on the right hand side of this page or alternatively please get in touch with us on 0871 789 0729


How can I change my monthly Direct Debit amount?
Changing your Direct Debit amount
You can change your Direct Debit payment amount in MyAccount. To make sure your Direct Debit amounts reflect your usage, remember to submit a meter reading

To request a change in the payment amount:

Log in to MyAccount or register for MyAccount
Select 'Tariff Details' from the left-hand menu
Select 'Request new Direct Debit amount'


Why haven’t you sent me a bill when I gave you my meter readings?
There could be a few reasons for this.

You might have set up paperless billing. In that case we’ll email you when your bill’s ready and you can log in to MyAccount to check it. You can see if this is the case by going to MyAccount (if you haven’t signed up yet you can register) and then ‘My bills/statements’ on the left-hand side.
If you’ve had a bill in the previous 28 days based on an actual reading then we won’t send you another one.
Your reading might have been unusual - for example if you suddenly seemed to be using much less energy than usual.
If that’s the case we have to check it before we send a bill which can cause a delay.
If these don’t apply to you and you’re sure you should have had a bill, contact us so we can look into it for you.


How do I change my bank account details?
If you already pay by Direct Debit and would like to change your bank details please be aware we require 4 days’ notice, you can do this via our Live Chat button on the right hand side of this page or alternatively please get in touch with us on 0871 789 0729

For your security we do not amend Direct Debit details via email or MyAccount.


How to make a complaint
Please visit our 'Making a Complaint' page where you can find the information you need to email us a question or to lodge a complaint.

Additionally please feel free to visit our Help centre as this may provide you with further information that may help you in resolving your query.

How do I get a smart meter?
Are you interested in getting a smart meter?

We’re getting ready to roll out smart meters to as many customers as possible and we’ll increase numbers once the industry-wide smart technology is in place, later in 2017. We’ll be in touch when we’re ready to visit your area.

EDF Energy customers will be able to check availability and book their smart meter upgrade online.

Just register or log in to MyAccount and, if we have availability in your area, you’ll be able to choose the best date and time to suit you.

You can also register your interest in smart meters.

I've lost my prepayment key/card. What should I do?
Getting a new key or card
If you've lost your key or card, or if it isn't working. You can simply fill out our form to request a new one.
You'll need your EDF Energy account number (you can find this on your statement, it starts with 67) and postcode.
Your replacement should be with you in 5 working days.

Alternatively if you need it quicker than this we can post it to some retailers so you can pick it up. Call our
pay-as-you-go line 0871 789 0729.

Remember to activate your new key or card by leaving it in your meter for a minute. Then you're be able to top up
as normal.

If you had credit on the key or card that you lost
You'll need to call us on our pay as you go line0871 789 0729 to arrange a refund.

Can I get my meter moved?
We might be able to move your meter, but there are some restrictions. And you might have to pay for it.

Moving your meter within three feet (one metre)
If you want to move your meter within a three-foot (one metre) radius on the same wall get in touch and we’ll arrange for an engineer to come to your house. We might have to charge you for the work.

How far we can move your meter will depend on the pipes/cables attached to it.

Moving your meter to a different wall or further than three feet (one metre)

You’ll need to contact your local network to get a quote for how much this will cost. Then get in touch with us
and we’ll arrange for an engineer to come to your house to do the work

Getting a meter moved for free

We might be able to move your meter for free if you're having changes made to your home because of a disability.
You'll need to show us proof of disability before we can do the work.

What do I need to do about my energy account when I move out of my home?
If you’re already an EDF Energy customer

Log in to MyAccount to tell us you’re moving (if you haven’t already signed up you’ll need your account number to
register – you can find this on your bill and any emails from us).

Please do this as close to the day you’re moving as you can – so don’t contact us more than 14 days before your
move date. And if you decide to tell us after you move, make sure you do that in the first 30 days of being at
your new address. You’ll need to have the following details handy when you get in touch:

Your account number
Your new address
Your closing meter readings (you might want to take a photo of the meters on your phone on the day you move as a
record).

We’ll then close your account and either refund you if you’re in credit, or send you a final bill if you owe us
anything. Or you can call us on 0871 789 0729.

I’ve moved t&

About Us
Call-link.co.uk offers direct customer service numbers and contact details to people wishing to contact the uk's top companies and service providers. We offer the best in direct contact numbers as we know it can be frustrating to get the correct details first time.
24hrs
Yes really... We at call-link understand that sometimes circumstances need attention and arent always within working hours.
Our services work non stop around the clock offering direct contact information for the top companies of the UK.
Disclaimer
This website is a telephone directory/call routing service and is not in any way affiliated with any of the business entities listed. Please note that calls to our 0870 numbers cost 13p/minute and our 0871 numbers cost 13p/minute, plus your phone company's access charge where applicable. Our site also provides alternative numbers that include the official numbers as found in their respective websites and other sources.
*Calls to 0870 & 0871 numbers cost 13p per minute plus your phone company access charge.
Contact Information
Contact us anytime on the email below and we will be happy to help you.
Email: contact@call-link.co.uk
Contact our Customer Service
Telephone: 0800 254 5226
Email: contact@call-link.co.uk